shipping policy and FAQ
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed, here’s what you do:
Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email to shopgocozy@gmail.com
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of the new item and shipping a replacement order for you if applicable.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check with your local post office to try locating the lost order.
unfortunately, our 2nd hand goods are always one of a kind - if these items get lost then product replacement will be near impossible. in most cases, a refund up to 75% of the total order cost will be granted back to the customer. please be diligent of tracking your order so you know when it should be arriving to your address. Please email us shopgocozy@gmail.com for additional concerns.
What if the product got damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to shopgocozy@gmail.com ( for more support contact - support@printful.com.)
Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
Are all products in an order shipped together?
Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:
if your order contains 2 or more major categories such as: Go Cozy Original Products, digital goods, and/or 2nd hand goods
if your order contains a in stock, ready to ship item and an item made to order ( i.e. custom products)
Shipping Prices and Timeline, + Fulfillment Timeline
Shipping prices are at Go Cozy’s discretion, please email gocozyhelp@gmail.com if you have any questions or concerns.
Please allow 7-10 business days for your order to be fulfilled; however, most cases fulfillment is only 5 business days.
Please allow 7-10 business days for your order to arrive once your shipping confirmation email arrives to your email inbox; however, in most cases shipping takes 5 business days. For any questions about tracking your package, please email gocozyhelp@gmail.com.
Total time- 2 weeks (10 business days)
For any other shipping related questions or concerns, email shopgocozy@gmail.com and we will get back to you as soon as possible.
Digital Download Product Instructions
Digital Download Products- Customers INSTANTLY receive a secure link to the file lasting 24 hours after the first download in email provided at checkout. All downloads are high quality and secure files. If you have issues downloading please reach out to the team through our email gocozyhelp@gmail.com and we will get back to you as soon as possible.